Help Center

How CrunchyKey works

Everything you need to redeem, transfer, and recover — in one place.

Redeeming a key

Sign in, paste your CK-XXXX key into the redeem box, and press Redeem. We assign you one fresh account from stock and immediately mark the key as used. Your account also appears in Inventory.

Transferring an account

Go to Transfer, pick an account you've redeemed, and enter the recipient's CrunchyKey username. Transfers are permanent — double-check the username before sending.

Recovery key

When you sign up, you're given a one-time recovery key (CK-XXXX-…). Save it. If you forget your password, the only way back into your account is the username + recovery key on the Forgot Password page.

Something not working?

Open a support ticket from the Support page. Our admins reply directly in the thread, so all conversation stays in one place.

FAQ

Still stuck? Open a support ticket.